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🚗 Understanding Total Loss in Vehicle Insurance: A Guide for 2025

Accidents and thefts are unfortunate, but when your vehicle is damaged beyond repair or lost entirely, insurance offers a lifeline. This blog explains the Total Loss option in motor insurance—what it means, how to claim it, and what documents you’ll need.

❓ What Is Total Loss?

A vehicle is declared a Total Loss when:

  • The repair cost exceeds 75% of the vehicle’s Insured Declared Value (IDV)
  • The vehicle is stolen and not recovered
  • The damage is so severe that restoration is not economically viable

In such cases, the insurer compensates you based on the IDV minus applicable deductions like excess, depreciation, or salvage value.

🛠️ Total Loss vs Constructive Total Loss

  • Total Loss: Vehicle is destroyed or stolen beyond recovery
  • Constructive Total Loss: Repair cost exceeds the market value, even if the vehicle is physically present

Both qualify for full payout under comprehensive insurance.

📋 Procedure to Claim Total Loss (2025 Rules)

  1. Immediate Notification
    Inform your insurer within 24 hours via app, helpline, or website
  2. File FIR (if applicable)
    Mandatory in case of theft or third-party accident
  3. Digital Documentation Upload
    Submit photos of damage, FIR copy, RC, DL, and insurance policy
  4. Surveyor Appointment
    Insurer assigns a licensed surveyor within 48 hours
  5. Assessment & Approval
    Surveyor submits report; insurer approves or rejects within 3 working days
  6. Ownership Transfer
    You may need to transfer vehicle ownership to the insurer and cancel registration at RTO
  7. Settlement
    Claim is settled within 7 working days after approval. 
  • The owner must first close the loan with the financier.
  • Only after loan closure, the financier will issue Form 35 (hypothecation termination) and NOC
  • These documents are mandatory for ownership transfer to the insurer or for deregistration at the RTO
  • Without Form 35, the insurer cannot take possession or settle the claim fully. Many assume the insurer will directly pay the financier—but in reality: The claim amount is paid to the registered owner, not the financier.

📑 Documents Required

  • Insurance policy copy
  • RC (Registration Certificate)
  • Driving License
  • FIR copy (for theft or major accident)
  • Photos of damage
  • Claim form
  • Bank details for settlement
  • RTO cancellation proof (if required)
  • NOC from financier (if vehicle is under loan)

⏱️ Approximate Time for Settlement

Total time: 10–14 working days, if documents are complete and verified.

💡 Tips for Smooth Processing

  • Keep digital copies of all documents
  • Ensure your policy has correct IDV—don’t under-insure
  • Consider Return-to-Invoice add-on for full invoice value payout
  • Renew policies on time—lapsed policies don’t cover claims

🙏 Final Word

A Total Loss claim can feel overwhelming, but with the right information and timely action, you can recover your financial footing. Whether it’s a car, bike, or commercial vehicle, understanding the process empowers you to act with clarity and confidence.

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